Frequently Asked Internet Banking Questions
Q: What is Internet Banking?
A: CU@Home is our online banking tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more.
Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.
Q: What accounts will I be able to access through Internet Banking?
A:You can access your deposit and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, transaction description or amount in ascending or descending order.
Q: Can I schedule future transfers?
A: Not at this time. But in the future, you will be able to schedule open, future and recurring transfers.
Q: When can I use Internet Banking services?
A: With CU@Home, you have access to your account information 24 hours a day, 7 days a week!
Q: How many stocks can I track in my online portfolio?
A: Your online portfolio will track up to 20 stocks.
Q: How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is required to use the Internet Banking service?
A: All you need to use CU@Home is a secure browser that supports 128 bit encryption. If you are a Windows® User you can use Microsoft Internet ExplorerŽ 6.0 and above, NetscapeŽ 7.0 and above or America OnlineŽ8.0 and above. For Macintosh Users, you may use Microsoft Internet Explorer® 5.0 and above, Netscape® 7.0 and above or America Online®8.0 and above. You can use any computer that has Internet access.
Q: How do I access Internet Banking?
A: If you're a first time user, log in using your Member Number and CAT (Call Access Teller) PIN. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password. It must contain between four (4) to eight (8) characters. The password can contain either letters and/or numbers.
Q: What happens if I forget or lose my password?
A: Just call us at 301-784-3000 and we will take you through the steps needed to get back into the system immediately! Or use our Forgotten Password feature where after you answer the verification questions, you will be allowed to immediately reset your password.
