Frequently Asked Banking Questions

Q: Are my deposit accounts NCUA insured?
A: Yes! Your money is safe and secure at First Peoples with your combined deposits being insured for up to $100,000. For more details about your insured funds, click NCUA, or go to www.ncua.gov.

Q: How do I set up Direct Deposit of my payroll check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. Simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone.

Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Member Service Representatives during business hours at any of our offices or ask about our CAT (Call Access Teller) for automated account information 24 hours a day.

Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, we only accept applications from persons residing within the United States with valid a U.S. tax payer identification numbers or Social Security Number. If you have questions, contact us. We'd like to hear from you.

Q: Can I do all of my banking with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed on your own time. Contact us with questions about your banking needs.

Q: Can I look at all of my transactions at any time?
A:Yes! With CU@Home (our online banking system), you have access to your account information, your e-statements, and bill payment and presentment 24 hours a day, 7 days a week! Click here to login to CU@Home!

Q: When are transactions posted to my account?
A: Transactions on your account are posted throughout the day. Please ensure that funds are available to complete all transactions.

Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Fees may be applicable. Contact us for details.

Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.

Q: When do I have access to use Internet Banking?
A: With CU@Home (our online banking system), you have access to your account information 24 hours a day, 7 days a week! Click here to login to CU@Home!