Coronavirus - Important Update from First Peoples

QUICK LINKS:
3/13 Statement                                              3/16 Statement     
3/20 Statement                                              3/30 Statement
Transaction Resource Guide                         Relief Loan & Skip-a-Pay
Commerical Member Relief                           Mortgage Relief

 


 

3/30/2020

First Peoples is an approved SBA (Small Business Association) lender. We are waiting on final details of the CARE act, and the relief programs relevant to small businesses. As we learn more about the program specifics, we will be developing options for our commercial members who have been affected by COVID-19. Please stay tuned for details, and feel free to reach out to your Relationship Manager in the mean time.

First Peoples is also expanding relief options to include Mortgage Payment Delay for qualified members experiencing a hardship. Please contact the Member Connection Center at 301-784-3000 to express your interest in this program. As details to the program are confirmed, we will be in touch with you.

Please click here to fill out a form to express your interest in the above mentioned programs. 

Thank you for continuing to be patient with us as we work to serve you in an efficient and safe manner. The situation is continualy evolving, and are grateful for your understanding. 

 


 

3/20/2020

Starting immediately, we are offering multiple solutions to members who are experiencing financial difficulty as a result of this health crisis.  We urge you to seek any of these solutions that will help you through these difficult times. Please do not hesitate to call us and discuss your unique situation. 

Relief Loan

  •  0% APR* for current members with monthly direct deposit in excess of $500, or 2.49% APR* for members without direct deposit
  •  Max loan amount: $5,000, with no payments for 90 days
  •  Relief Loan cannot be used to refinance or consolidate existing loans
  •  To start your loan, please email reliefloans@firstpeoples.com or click on "Loan Application" while logged in to FP@Home

Skip-A-Pay

The Skip-a-Payment program allows you to skip two payments on select loans twice per 12 month period. This gives you a chance to have the extra money you need by allowing you to skip a month of certain loan payments. Skip-a-Payment program includes car loans, personal unsecured loans, recreational vehicle loans and other loan types on a case-by-case basis. To request a Skip-a-Payment please call us at 301-784-3000.

 

*APR = Annual Percentage Rate. Loans subject to credit approval. Payment and term affected by amount financed. Rate increase effective after the 90 day period, Additional terms and conditions apply. Minimum loan amount $500; maximum amount $5,000. (Payment example: monthly payments on a loan with a term of 12 months at 5.50% APR would be approximately $85.85 per $1,000 borrowed.) New money only; no internal refinances. Offer may end at any time and without notice.

 


 

3/16/2020

At First Peoples, we are doing our part to slow the spread of the coronavirus by closing our lobbies, effective Tuesday, March 17, 2020. We will continue to serve our members through the drive-thru lanes (regular drive-thru hours will be in effect), ITMs, ATMs, MCC and through our various online services, including FP@Home and our Mobile App. Please note that our Accident, MD branch will be CLOSED during this time, since they are not equipped with drive-thru facilities. 

We feel strongly about doing our part to protect the health and well-being of our members, employees and communities. 

We continue to monitor this fluid situation, and will evaluate any additional measures going forward. We will continue to update our members with any additional information. Thank you for your trust and cooperation as we manage these unprecedented circumstances. We remain committed to providing the excellent service you have come to expect from First Peoples.

Thank you for being a part of the First Peoples family.

Take care,
 

Mr. Stacey Bingaman
President/CEO & Fellow Member
First Peoples Community Federal Credit Union

 

 


3/13/2020

Dear Valued Member,

With rising concern over virus prevention in our communities, we wanted to take a moment to share the steps First Peoples is taking to keep you and your family safe while doing business with us. Like you, we continue to actively monitor developments related to the COVID-19 (coronavirus) pandemic, and we are heeding the guidance of health authorities and the Centers for Disease Control and Prevention (CDC).

We're focused on emphasizing healthy workplace habits throughout our organization, including frequent handwashing. Of course, we have re-emphasized that team members should stay home if they are feeling ill. Our existing cleaning procedures have been reinforced, and we've placed additional focus and cleaning frequency on high-touch areas including ATMs, ITMs, teller stations, pens and door handles.

As every family situation is unique and comfort levels vary, we wanted to take a moment to remind you about our "contactless" transaction options.

  • Drive-Thru Lanes are remaining open during regularly scheduled business hours. 
  • ITMs located throughout our service area allow you to video conference with a teller and perform standard teller transactions.
  • ATMs are a great option for basic withdrawals and deposits.
  • FP@Home allows you to perform a multitude of account maintenance actions from any mobile device, including; transfers, Bill Payment, and loan payments.
  • The Mobile App is free to download and allows for basic account actions, along with the ability to make mobile deposits by using the camera on your mobile device.  (FP App is available for download in the Apple App or Google Play stores.)
  • Call Access Teller (CAT) is available to manage your accounts using any touch-tone phone. Review account transactions, identify cleared checks, transfer funds between accounts, and more.
  • The Member Connection Center (MCC)  is available to serve you via phone Mon - Fri: 7:00 am - 6:00 pm and Saturday: 8:00 am - 1:00 pm.

Please visit www.firstpeoples.com for a list of ITM/ATM options in your area.

If you haven’t yet, please consider signing up for our digital services today by calling the Member Connection Center at 301-784-3000.

As a reminder, if you receive a call/email from First Peoples requesting account information, we urge you to contact us directly to ensure the protection and privacy of your information. Unfortunately, in these uncertain times, criminals may try to take advantage of the perceived vulnerability of our membership.

It is our privilege to serve you and your family and thank you for your trust. We remain committed to doing our very best to care for you, our team members, and the community during this evolving situation.

Take care,

Mr. Stacey Bingaman
President/CEO & Fellow Member
First Peoples Community Federal Credit Union